SOLUTIONS


Leverage powerful customer insights with Call Design’s workforce solutions that fuel the growth of your business. Our solutions and services empower employees, engage customers and automate processes on an everyday basis both on-premise and in the Cloud. Call Design combines the best-in-class technologies with an experienced team of consultants to offer businesses personalized workforce optimization solutions.

CONSULTING


Differentiate your business with Call Design’s workforce management consulting services that teach you how to implement robust performance management aligned with your company’s goals. The most expereinced and knowledgable WFM consulting group in the industry, Call Design’s team of experts works one on one with your team and creates personalized action plans to help optimize your workforce.

TRAINING


Training keeps your team up-to-date with new technology and best practices, which ultimately improves customer experience, staff performance, and sharpens management skills. Our full range of on-site training courses ensures your organization always has easy access to the training you need. One of our knowledgable Call Design consultants will teach you everything from how to effectively forecast and plan contact arrival patterns to creating challenging yet achievable KPIs.

Driving the optimized workforce

Established in 1999, Call Design is a leading Workforce Optimization consulting and services provider that offers personalized solutions for contact centers. Through partnering with industry leading service providers, Call Design provides clients with a robust offering of innovative solutions that optimize their workforce. Call Design enables your employees, engages your customers, and automates your everyday work process with seamless implementation aimed at enhancing efficiencies at every level of an organization.

OUR SOLUTIONS

HISTORICAL AND REAL- TIME INTERFACES

TWO-WAY SYNC SERVICES

PAYROLL INTEGRATION

WORKFORCE MANAGEMENT

Call Design’s WFM solutions enable contact centers to accurately forecast all contact channels, including purpose-built chat forecasting, email, and back office. Our solutions give you the ability to track performance and proactively deal with staffing issues, as well as offer VTO/VOT.

QUALITY MANAGEMENT

Call Design utilizes the best-of-the-best QM technology, enabling complete control of your evaluation process. Our QM technology provides easy access to information to identify opportunities for improvement and to recognize top performers. Find agent quality problems, root causes, emerging trends and allows you to affect real change with the help of our quality management platform.

PERFORMANCE MANAGEMENT

Call Design enables contact centers to analyze their business practices and create personalized action plans to enhance efficiencies at all levels of the organization. Our Performance Management software provides comprehensive and actionable insights for better management of customers and business processes.

OUR PARTNERS

OUR PARTNERS

LEARN HOW CALL DESIGN CAN IMPROVE YOUR CUSTOMER EXPERIENCE

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