Worldwide Debut of Aspect Via

iSelect, Call Design, and Aspect are excited and proud to announce the worldwide debut of Aspect Via. Yesterday afternoon (28 March 2017 at 1:11pm AEDT) iSelect agents received the first production phone calls onto the new Via platform. The plan now is to ramp up the traffic over the next few months to completely replace the existing legacy platform and to take advantage of some of the unique features of the Via platform to help iSelect continue to be a world leading customer focused organisation.

iSelect

‘iSelect agents just prior to going live’

About Aspect Via

Aspect Via™ is the only Customer Engagement Centre that rallies the entire enterprise in service of the customer by eliminating barriers that divide departments and fragment work flows. It includes Native Interaction Management (IM), Workforce Optimisation (WFO) and Self-Service capabilities, along with a common user interface (UI) for configuration and administration and shared real-time and historical reporting, comprise a SaaS offering tailor made for the cloud, running in the AWS environment.

For more information on Via  visit https://www.aspect.com/solutions/customer-engagement-center

 

 


Call Design announces a new relationship with BOS

BOS Global Holdings, A public company listed on the AIM Stock exchange in London, has this week announced its intention to make a significant investment in Call Design, a propriety limited company in Australia. Call Design Managing Director (APAC) Sean Mather believes this is a very exciting announcement for both companies and enhances Call Design's capability in the optimization space by providing a truly enterprise wide workplace automation and productivity suite.

While discussing the new relationship with BOS, Call Design Chairman Peter Salmon said “Call Design is very excited by the opportunities that this brings not only to Call Design, but most especially to our current and potential new customers, and we look forward to sharing more information over the coming weeks and months as this develops”

Call Design has recently been expanding its capability into the enterprise through implementations of back office and retail centric solutions. Mather went on to say “the BOS press release describes the synergy between our two companies and how their hosted products in conjunction with our products and services can really address customer problems. This is a very exciting opportunity for both companies to grow our joint business very significantly". He also went on to say " it is important to note that there is no change in the day to day management of Call Design”

Call Design and BOS have cemented this relationship through an investment by both companies in each other.