Go digital: 5 ways to reward your staff


Acknowledging employees for workplace achievement is essential to improve morale and increase retention and productivity. Implementing rewards may sound like an expensive initiative; however, employers can save money by rewarding staff digitally. Discover our top five affordable ways to reward your team.

Call Design Australia can help your business grow.Rewarding staff is a great way to improve retention and boost morale.

1. Send employees personal emails

Sending an email might seem like a very straightforward way to acknowledge staff for workplace contributions; however, a personalized and thoughtfully worded email goes a long way in helping an employee realize their value. It's simple, free and it will motivate and encourage staff to continue to excel in their field.

2. Introduce gamified strategies

Gamification is a fun way to motivate and reward staff via healthy competition.

Gamification is the process of adding games or fun elements to a task. It can increase workplace participation, and it's a fun way to motivate and reward staff while implementing healthy competition among teams. Rewards can be based on individual or team targets such as the percentage of calls handled by type or total talk time. Based on the outcome, prizes like a team lunch or a coffee voucher will boost staff morale and productivity.

3. Give an online gift card

Corporate gift cards are an easy way to reward employees with differing interests. By personalizing a gift card, you can show that you're aware of what motivates an individual, and have taken the time to think about a gift you know they'll appreciate.

Reward employees with the chance to attend training, industry events and talks.Providing employees with opportunities to upskill will show that you're invested in their future.

4. Acknowledge staff on a social platform

Acknowledgements on social platforms such as LinkedIn or Workplace by Facebook are an excellent way to boost staff morale and to publicly reward employees for their contribution. Employees will be able to interact with one another by liking, sharing and commenting on their colleagues' achievements. This can heighten team communication and create a sense of comradery.

5. Provide opportunities for professional development

Employees are always looking for ways to develop and to improve their skill set. Providing the chance for them to take an online course, attend a training session, motivational talk or industry event is a great way to reward their hard work and to show that you are invested in their future and career progression. Call Design's training courses are the perfect way to upskill staff and optimize your workplace.

If you're looking for more ways to motivate your staff and improve productivity, get in contact with the experts at Call Design today.

How to empower agents and increase productivity


If you're able to empower your employees, increased productivity will be a byproduct. Find out how to successfully optimize your workplace to ensure your agents are empowered and engaged.

Find out how to optimise your workplace with Call Design.Are you looking for new ideas to increase productivity and decrease staff turnover?

Upskill managers and empower staff

Upskilling managers is the best investment a business can make - it opens doors and provides new learning opportunities which can be passed on to other employees. This culture of development creates a workplace that is never stagnant but is continually evolving.

Call Design's training courses are designed to improve staff performance and to hone management skills. The manager essentials course teaches managers to manage their team effectively, monitor staff performance, provide effective coaching and keep staff engaged. No matter which course you're interested in, Call Design will maximize your time spent learning and can cover everything from coaching employees and providing feedback to setting challenging yet achievable KPIs.

Optimize workplace health and wellbeing

People employed in more sedentary occupations, such as administrative workers, spend an average of 22 hours per week sitting for work. Unfortunately, It's likely that in workplaces such as contact centers, these numbers are even higher.

Discover a Call Design training course to empower contact centre staff.Employers can implement standing desks and provide exercise balls for employees to sit on.

Sedentary behaviour in the workplace can lead to to adverse health outcomes, which can decrease employee productivity and engagement. To encourage employees to move around more, employers can implement standing desks or tables and can provide the option of exercise balls for employees to sit on. Standing or walking meetings are a great way to ensure staff spend less time sitting.

Managers can also look at implementing some lunchtime workplace challenge using sports or active games where employees can compete with each other to win points and prizes. Sometimes just making sure employees get up from their desk and take a walk around the office can dramatically increase morale and productivity.

Increase employee flexibility (ME)

Empowered staff are those that feel trusted in their ability to make their own decisions, to work autonomously and to regularly upskill. Software such as Call Design's workforce management tool, (ME) offers employees the ability to use an application their phones to view their schedules, apply for leave and see their adherence wherever they are. This app increases autonomy by allowing schedule adjustments without staff needing to be in the office.

If you're interested in growing your business by empowering staff and optimizing your workforce get in touch with the Call Design team today.

5 ways to implement a performance management program


Are you looking to enhance productivity and ensure your organization's goals are met? A workplace performance management program will provide you with a clear pathway to achieving your corporate goals.

A workplace performance management program will get you on the right path.A performance management program will provide you with a clear pathway to achieving your business objectives.

What is performance management?

Effective performance management monitors the progress being made towards achieving corporate objectives. Targeted performance management software can be used to uncover actionable insights, which enable leaders to optimise the performance of their staff.

How can I implement a successful Performance Management Program?

1. Identify your business objectives and align your KPIs

You may already have a performance management program in place, however, it's important to reevaluate this periodically as your business grows or your goals change. To update or implement a performance management program, you'll need to identify the objectives of your organization and set effective staff KPIs to align with the overall business objectives. The ACES acronym can help define your workplace goals:

Achieve - What do you hope to achieve?

Conserve - What do you want to maintain?

Eliminate - What is no longer providing benefit to your business?

Steer clear - What do you want to avoid?

2. Analyze your current situation

Do you currently have a performance management program in place? Why is it not providing you with the data you need to improve productivity? Are certain KPIs driving the wrong behaviors?

Performance management programs can be used to set personal targets.A performance management program can be used to monitor strategic goals.

3. Enrol in a performance management course

Make sure your managers have the skills they need to implement and maintain a robust performance management program. Call Design's Performance Management Essentials course enables you to implement a successful performance management program by teaching managers and team leaders the ACTIV8 methodology:

  • Align
  • Connect
  • Teach
  • Influence
  • Validate

4. Educate your staff

Once your managers have completed the two-day Performance Management Essentials course, they'll be able to educate staff. Team leaders can initiate dialogue with staff about how a new performance management program can be used to set and monitor strategic goals and to help them achieve their personal targets.

5. Learn about performance management software

Aspect's Performance Management software is a great tool when it comes to generating and monitoring data. Dashboards, scorecards and reports are used to collect, collate and display information specifically targeted to all roles in your organization. The data generated is clear and easy to read, and it enables leaders and staff to optimize their performance.

For more information on implementing a successful performance management program, get in touch with the experts at Call Design.