How an app can boost employee engagement


Smartphone applications enhance workplace management and save businesses time and money. With 77% of North Americans using smartphones, and 1 in 5 adults accessing the internet exclusively on smartphones, now is the time for your organization to be at the forefront of this emerging digital trend.

There are a number of clear benefits when it comes to implementing mobile technologies in the workplace. Companies that are more profitable than their competitors are more likely to use mobile apps and to introduce measures such as comprehensive training to facilitate app adoption, according to the 2015 Accenture Mobility Research report.

What is the ME smartphone app?

ME is a workforce management application that's compatible with iOS and Android devices. It enables staff to remotely access their schedule and calendar, monitor their performance, apply for time off, and swap shifts.

Staff can easily organise their work-life via the ME application.Sick leave, work schedules and shift swaps become easier when done through the ME smartphone application.

 ME can help your organization increase efficiency and profitability by:

  • Improving employee engagement

ME's Schedule View function enables staff to interact with each other and their employers. Whether they're on the bus to work in the morning, or sitting in the doctor's waiting room they can easily access their work schedule on the go.

  • Reducing HR expenditure

There's no need to schedule a meeting with HR or to fill out a lengthy form. If an employee wants to book time off or swap a shift, they can do so at the touch of a button. ME's Leave Request function enables staff to ask for annual leave and to receive feedback via notifications. They can also view the status of a request using the Request Viewer function.

Staff can organise their work schedule remotely with ME.With ME, staff can organize shift-swaps without needing to make a phone call or be on site.
  • Improving compliance and productivity

Employees can track their performance with the Agent Productivity function. This enables staff to pinpoint potential areas for improvement, check their productivity statistics and monitor hours worked.

  • Enhancing employee autonomy

If an employee wants to work a different shift, they can access ME's Schedule Trade function to swap their schedule. This increases staff autonomy by allowing shift swaps without staff needing to make a phone call or be on site.

How to seamlessly implement ME into your workplace:

The team at Call Design are here to help with installing, programming and tailoring ME's functions to suit your workplace. We can teach your employees how to use each of the application's features on their smartphones and can provide on-site or remote training for your management team.

If you want to learn more about how ME can benefit you, get in contact with the experts at Call Design today.

How executive input can drive workplace efficiency programs


Companies are becoming increasingly aware that an efficient workforce is only as effective as its leaders want it to be. But to keep up in today's tech-driven world, an organization-wide digital transformation may be what is required.

In the last decade, digital initiatives that impact the workforce have become prevalent, with many companies developing what can be called a digital IQ - that is, as PwC defines it, a company's ability to use technology, and to profit from it.

So if digital IQ is key, how can executives leverage it to optimize their workforce, increase efficiency and help their business grow?

Digital IQ is vital for workforce optimisation as it is for any other part of the business.Digital technology is changing the way we work.

The key to digitizing your company

According to a recent survey by PwC, 80 percent of executives said that identifying opportunities to digitise the company was crucial for the financial wellbeing of their organisation. In addition, the survey said, a digital IQ would allow business leaders to make their workforce more efficient and increase productivity.

The key to increasing your digital IQ is to create a roadmap that will seamlessly integrate new technology into company life, mirroring the experiences that staff have in their personal lives. It's jarring for staff to live in a smart world, only to venture to the office at 9 a.m. to technology from a decade ago.

  • Example: Mobile technology is prevalent outside of the office - with the Pew Research Center finding that 77 percent of North Americans own a smartphone - but not so prevalent inside the office. Yet, a Samsung/Frost & Sullivan survey found that when managers could use smartphones for their work, it increased productivity by 34 percent.

Other ways you could improve efficiency by increasing your digital IQ include investing in automation, easier-to-use systems, cloud connectivity, and so on - essentially, technology that helps staff work faster and dedicate more time to improving products or satisfying customers.

Start from the top down

An effective digital IQ needs to be supported from the top down. Decision makers must understand the importance of the digital ecosystem and take steps to ensure that workplace tools and techniques are used by the right people at the right time. This includes the entire C-suite, from the CEO to the CIO and CFO.

Effective leadership leverages all options for success. Effective leadership leverages all options for success.

Taking the next step

Developing a digital IQ is merely the first step. As digital workplace transformation continues to mirror the fast pace of society, decision makers will need to make certain every level of the company is on the same page. An effective workforce takes direction from the top, a leadership chain that must give people the tools and techniques to succeed. Anything else is likely to see the transformation come to a virtual standstill.

To find out more about workforce optimization solutions that integrate seamlessly into existing business architectures and enable digital transformation, contact Call Design today.