Supporting Remote Agent

Supporting and Engaging Remote Agents

Supporting-Remote-Agent

 

In the past year, businesses across the world have seen significant disruptions to their daily operations. For many industries, this has meant, changing the way they operate, enabling staff to work from home and trying to keep staff engaged regardless of where they are working from.  Below are some of the tools and strategies that we’ve seen implemented:

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Customer Experience

4 Ways to Improve Your Customer Experience

4 Ways to Improve Your Customer Experience

Providing an excellent customer experience is hard work, but it's essential to your business's success. As the face of the customer service department, your contact center is an instrumental tool to address any problems with your customer's satisfaction. Improving the customer experience is a multi-step process and will often require some retooling along the way. Below, we have four ways to improve your customer experience.

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