Coronavirus - Call Design's Position Plan

Call Design shares the concerns of the community regarding the human impact of the Coronavirus (COVID-19) and the potential implications of an outbreak. We continue to follow advice and recommendations posted by the Australian Government.

Call Design is well positioned to manage any significant or disruptive events that may impact operations with existing business continuity plans, covering our distributed geography and the technology we use. Additionally, the welfare of our staff and partners is paramount, and we have been on the front foot educating staff to practice good personal hygiene and encouraging staff to work from home where appropriate.

Should any of Call Design’s office locations be impacted by the Coronavirus, we would enact our crisis management and business continuity plans immediately. Staff will be instructed to self-isolate and work from home to reduce the spread of the virus, and of importance to note, all Call Design IT systems and applications are securely and remotely accessible ensuring that our staff can continue to provide our services, 24/7, from any location.

Geographically, Call Design Service Desk Operations may be delivered from any of the countries that we operate in including our offices in Australia, North America, Europe and Manila.

Call Design will continue to monitor the global situation, educate our people and keep our customers informed of any impact or the need to enact our Business Continuity Plans.

Should you have any further queries or concerns, please don’t hesitate to reach out to your account management team.

Peter Salmon
Director and CIO
Call Design