June 2, 2023
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Posted on May 5, 2023
“As soon as I saw you I knew a grand adventure was about to happen.” ― A.A. Milne One really exciting thing about meeting a person who shares your professional passion is the gr...read more
Posted on April 28, 2023
As a WFM analyst, you play a crucial role in managing and optimizing the performance of your contact center. You’re responsible for forecasting, scheduling, and real-time ...read more
Posted on April 21, 2023
Interviewing can be a nerve-wracking experience for candidates, but have you ever considered how you as the interviewer can make the process more comfortable and positive? As a ...read more
Posted on April 12, 2023
In a world where remote work is becoming increasingly common and the customer service industry is evolving at an unprecedented pace, it’s more important than ever for businesses...read more
Posted on April 5, 2023
As the world becomes more connected, remote work is becoming increasingly popular, especially in our post-pandemic environments. And in the world of contact centers, workforce m...read more
Posted on March 31, 2023
Let me start by saying I’m no diversity expert, neurodivergent or otherwise. I own the fact that most of my experience comes from a position of the majority in America. White, m...read more
Posted on March 24, 2023
As someone who has spent a considerable amount of time in the contact center space, I’ve learned a lot about the importance of having people around you who will disagree w...read more
Posted on March 16, 2023
For new hires, inhouse or work at home, gamification can help improve readiness and reduce attrition. Call Design recently made some changes to our onboarding process. Like you,...read more
Posted on March 9, 2023
Let me share a little secret with you… there are plenty of keyboard shortcuts in Alvaria Workforce that would make you look like a wizard in front of your co-workers as you blas...read more
Posted on March 3, 2023
Accountability is the backbone of quality customer service. When your contact center agents take ownership for their work, they provide higher quality interactions with their cu...read more
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