You still try. That’s the lesson. This is the Koko Crater. One of the many trails, mountains, and craters my family and I hiked on our recent...

Amazing, scary, or both? ChatGPT has created a firestorm of attention since it was made public last November, gaining one million users in just the...

Throughout my career I’ve had the opportunity to lead and network with some amazing individuals and from time to time they have asked what it...

As we get back to work for the start of 2023, we do so not only with familiar 2022 challenges still hanging around, but with the added prospect of ...

If you’re in the market for a new workforce planning tool, you need a suite that is future proofed, easy to access and use, and packs bang fo...

Workforce management tools are vital to contact centers, but there’s little point investing in a WFM solution if your staff don’t know ...