Christopher joins the North American Call Design team with 18 years of workforce optimization troubleshooting, configuring, and training for contact center and branch banking industries. He has consulted in over 100 contact centers to date.
As a Senior Consultant specializing in WFM Forecasting, Scheduling and Empower products, Christopher spends the bulk of his day working with clients in their unique environments. His goals are to gain a clear understanding of existing processes around forecasting and scheduling within the contact center, analyze historical call volume patterns, then educate on efficient methods for achieving optimum service levels.
As a former debater and coach, Christopher stays current with politics and is quite fond of argumentation analysis. These days one could find him strolling aimlessly through the finest of Seattle’s parks basking in the views and listening to his favorite 80’s tunes. Throw in his PhD in Rhetoric and you’ve got one cool cat!