Not long ago, enterprise-wide workforce optimization software was only available to those who could foot the bill. But with the rise of modern technology, cloud-based WFO and WFM software is now available to contact centers, back offices and retailers everywhere.
Call Design is at the leading edge of this new trend. We can deliver cost-effective WFO solutions to any size of business thanks to our focus on modern technology and industry-leading customer care.
Cloud-based WFM and WFO
Here at Call Design, we also use the cloud as a mechanism to deliver our raft of WFO solutions, including the internationally renowned Aspect WFM platform. Historically, technology of this nature has required business owners to invest a significant up-front cost into new software, plus the hardware to support it. However, our cloud-based solution departs from this costly norm and offers enterprise-level software at a much lower level of cost and complexity.
Let’s take a look at the exact benefits of our offering
We’ve cleared the way for SMBs to access enterprise-wide WFO suites by offering our product on a highly cost-effective subscription model. When you integrate a Call Design suite with your existing business infrastructure, you sign on to a rolling charge that can come out of the company’s operational expenses in small, manageable amounts.
Furthermore, all of the necessary software is located in the cloud – which can be accessed by your staff – you also escape the costs of installing brand new hardware, as well as the ongoing salaries of the IT staff required to keep it all running smoothly.
For businesses who aren’t sure about taking the important leap to better workforce optimisation, Call Design’s modular solutions are especially useful. You don’t need to purchase an entire tool belt if you only need the hammer: Our consultants can work closely with you to integrate only what is right for your business. If you wish to upgrade later, you don’t need to re-purchase an entire suite, just the additional modules you now require.
More importantly, after our consultants have helped integrate your new WFO tools, you won’t need to worry about support, upgrades or disasters. We ensure all of our customer’s products are up to date, which means you’re always operating with the latest possible version – no additional cost required. Additionally, because your data is in a hosted environment, should a disaster arise in your office, you can quickly and efficiently recover what you need by talking to the Call Design team.
And if you do run into any trouble, or just aren’t sure about something, we have a 24-hour helpdesk on standby to answer any questions that may arise.
What makes Call Design special?
It’s not just our cloud solutions that make us special. Since 1999, Call Design has had a strong focus on building trusted partnerships with our clients, and offering a supreme level of customer care. We aren’t just your average WFO software sellers, we’re a valuable partner and support system as well.
Regardless of which product you choose, we can offer you three core differences that our competitors can’t: Seamless integration, quality training and detailed consultation. Our consultants will work either on-site or remotely to review your current business practices and figure out how best our services can fit into your company – not the other way around. Additionally, we offer industry-leading customer care even after our consultants have left the building, working on an ongoing basis to ensure our installation is as effective and optimized as it can be, and to provide additional support should the need arise.
On top of this, we can deliver on-site seminars and practical training for all of our tools, in addition to a curriculum of Essentials courses for our WFO solutions, teaching the fundamentals and best practices that make Workforce Optimization come alive. This way your staff will be the best they can be with the best possible tools – plus the confidence to use them.