Solutions

Our best-in-class technology partners and in-house development teams have eliminated frustrating manual work and gaps in data insight for hundreds of our customers. Let us help you find the right platform for your environment.

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Consulting

Call Design’s approach to helping you solve Contact Center problems is 1 part consulting, 1 part coaching, and a lot of enthusiasm. Find out how our team of creative problem solvers can use their decades of experience to help your contact center.

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Training

New software releases, the latest AI and ML trends, contact center best practices, training the trainers… keeping up with contact center training is hard and time consuming – it’s like a second job! Let us help with our online and in-person training options.

Learn More

Solutions

Our best-in-class technology partners and in-house development teams have eliminated frustrating manual work and gaps in data insight for hundreds of our customers. Let us help you find the right platform for your environment.

Learn More

Consulting

Call Design’s approach to helping you solve Contact Center problems is 1 part consulting, 1 part coaching, and a lot of enthusiasm. Find out how our team of creative problem solvers can use their decades of experience to help your contact center.

Learn More

Training

New software releases, the latest AI and ML trends, contact center best practices, training the trainers… keeping up with contact center training is hard and time consuming – it’s like a second job! Let us help with our online and in-person training options.

Learn More

Technology with a Heartbeat

We are a passionate group of experienced contact center professionals that love to collaborate with our clients to create innovative solutions to their contact center challenges. Whether it’s implementing WFM software for schedule optimization, leveraging game mechanics to improve employee engagement, or training all levels of contact center professionals on best practices, Call Design can help. Let us use our decades of contact center knowledge to help improve your business outcomes, customer experience, and employee engagement.

Workforce Management

     Quality       Management

Performance Management

Technology with a Heartbeat

We are a passionate group of experienced contact center professionals that love to collaborate with our clients to create innovative solutions to their contact center challenges. Whether it’s implementing WFM software for schedule optimization, leveraging game mechanics to improve employee engagement, or training all levels of contact center professionals on best practices, Call Design can help. Let us use our decades of contact center knowledge to help improve your business outcomes, customer experience, and employee engagement.

Workforce Management

Workforce Management

Workforce Management

VQ Connect

Historical and real-time interfaces
Two-way sync services
Payroll integration
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VQ Connect

  • Historical and real-time interfaces
  • Two-way sync services
  • Payroll integration

Get Started

What People Are Saying

Every engagement is a partnership.  Furthermore, the team is made up of superstars – the best of the best in the industry. I could not ask for a better team to partner with.

J. Barton - Workforce Management

When the stakes are high, and the pressure on, Call Design have always been cool, calm and collected. You get the reassuring sense that they know their business and that they make you their business. And, most importantly, if they don’t have an immediate answer for your problem you can rely on an answer coming soon.

S. Hyde - RACV

Working with Call Design has truly been a “breath of fresh air”. The response time is second to none and are they are courteous, knowledgeable and answer questions thoroughly the first time so no unnecessary back and forth.

L. Andrew - ACCOR

What People Are Saying

Every engagement is a partnership.  Furthermore, the team is made up of superstars – the best of the best in the industry. I could not ask for a better team to partner with.

J. Barton - Workforce Management

When the stakes are high, and the pressure on, Call Design have always been cool, calm and collected. You get the reassuring sense that they know their business and that they make you their business. And, most importantly, if they don’t have an immediate answer for your problem you can rely on an answer coming soon.

S. Hyde - RACV

Working with Call Design has truly been a “breath of fresh air”. The response time is second to none and are they are courteous, knowledgeable and answer questions thoroughly the first time so no unnecessary back and forth.

L. Andrew - ACCOR

 Let us know how we can help

Contact Us

 Let us know how we can help

Contact Us