To an outsider all contact centers seem much the same.

However, as anyone with experience in the industry knows, this couldn’t be further from the truth. Each has its own nuances and quirks, something which is also true when it comes to problems.

Call Design helps contact centers better their services by offering training courses on everything from performance management to manager essentials. However, through doing this we’ve learned that it’s not always straightforward to pinpoint the issues preventing a given contact center from reaching its full potential.

Here’s our solution:

Call Design has customised courses for contact centres in Australia.Call Design’s customized contact center courses let you take control over how your staff are trained.

1. Customized courses for contact centers

Expanding training programs was listed as the second most important talent-related initiative to be undertaken in the next two years by respondents to Deloitte’s 2017 Global Contact Center Survey.

However, unless you specifically know which area of your contact center workflow needs improving, blindly picking a course and hoping it yields results is just a shot in the dark.

63 percent of respondents to Deloitte’s Global Contact Center Survey want to expand their training programs.

That’s why Call Design has developed customized courses to meet your unique requirements.

In these instances, rather than adapting our tried and tested teaching modules to your contact center, the impetus comes from you. Simply reach out to one of our team with a question, and they’ll get back to you to discuss exactly what you need. From there you can work to build a training program that will best suit the unique situation in your contact center.

2. Why Call Design?

Call Design has worked with contact center managers and leadership teams for nearly 20 years to help improve their workplaces. We combine our industry experience with innovative technologies and a consultative approach to ensure all bases are covered.

Our emphasis is on working with you to identify what is going well, and what could be done better. This builds a solid platform for future growth.

For more information on how Call Design’s customized courses can enhance your contact center, get in touch with our team today.