Did you know that in 2018, there will be an estimated 254 million North American smartphone users?
Today, nearly everyone uses a mobile device and this accessibility is what inspired the creation of Call Design’s workforce management application: ME.
Managing things like sick leave, work schedules, shift swaps and overtime offers becomes much easier when it can all be done through a single mobile application. Before the creation of ME, employees had to be on-site to access this critical information, meaning organizing your work life could only take place during working hours.
Leveraging ME benefits both managers and staff members by allowing clearer communication, better visibility over individual schedules and streamlined time-off applications.
How does ME work?
ME is a Call Design enhancement to Aspect’s Workforce
Management system. It enables staff to use an app on their phones to see their schedules, apply for leave and view their adherence regardless of where they are.
This mobile workforce management solution uses the Call Design server infrastructure to authenticate users and retrieve the necessary information from your Aspect Workforce Management database.
Administrators in Aspect Workforce Management have
complete control over which aspects of ME are visible to employees and can adjust the various functions to suit their needs. Whether this means requiring management approval to process a shift swap or blocking employees from viewing each other’s productivity statistics – the application is completely customizable.
Why should you be using ME?
For a single application, ME has a lot of impressive features, just take a look:
This feature allows your team members to view up-to-date scheduling information whenever they need to. With ME Mobile. you eliminate the hassle of employees having to call the office when they need a reminder about their shifts.
If your employees want a refresher on their vacation balance, they can check it with ME Mobile app. This function also allows team members to submit time off requests (vacations, voluntary time off, overtime, whatever you want to allow) remotely, and ME can send them a notification when management has either approved or denied the request.
When requests for shit swaps or time off have yet to be approved, employees can use Request Viewer to check the status of their request – allowing your team full visibility for more accurate planning.
For employees who want to keep track of their performance and look for potential areas of improvement, this feature allows users to check in on their productivity statistics as well as their track record of compliance with their schedules.
Our security feature ensures that the connection between the ME app and your in-house services are secure. The application has built in SSL encryption to guarantee complete protection at all times.
If your team members want to trade shifts among themselves, they can submit requests through the ME Mobile app. Submitting full-day or partial-day schedule trade requests is simple and can then be automatically processed with alerts sent to supervisors to keep them in the loop.
Leveraging these tools has a direct impact on core areas of your business. When you provide your team access to ME mobile, you will:
- Improve employee engagement by providing staff with easier access to their schedules.
- Reduce the number of staff members beginning work late or not showing up at all by removing the need to be in the office to access schedule information.
- Improve compliance and productivity by giving staff access to information at all times.
- Enable instant visibility over staff resources by providing staff with from-home time off applications.
- Provide more autonomy by allowing shift swaps without staff needing to be in the office.
Leveraging ME has a direct impact on core areas of your business. When you provide your staff access to this app, you will:
Improve employee engagement by providing staff with easier access to their schedules and the ability to apply for time off from home.
Reduce the number of staff beginning work late or not showing up at all by removing the need to be in the office to access schedule information.
Improve compliance and productivity by giving staff access to information at all times.
Provide more autonomy by allowing shit-swaps without staff needing to be in the office.
The Call Design Advantage
ME is a completely secure application that provides your employees with the accessibility they want for more flexible schedule management.
Our mobile workforce management solution is compatible with iOS, and Android devices. The application is free to download and can only be activated with the correct company information.
Our team at Call Design is here to help you on your ME implementation journey. From installing and programming the correct application functions to teaching your staff how to use each of the features, we can provide on-site or remote training for your management team and staff and we will cater these sessions to your individual needs.