Back Office

Meeting your requirements: Call Design’s customized courses

Published 13th December, 2018

Is there something not quite right in your contact center, but you can’t quite pin down what? Call Design’s customized contact center courses can help.

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4 features to look for in your next workforce planning tool

Published 16th November, 2018

If you’re in the market for a new workforce planning tool, you need a suite that is future proofed, easy to access and use, and packs bang for buck.

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Why analyze performance in the back office?

Published 29th October, 2018

Performance analysis improves employee output and satisfaction, as well as customer experience. This applies to the back office just as much as the frontline.

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