A high turnover can be a major thorn in the side for business growth. Let’s take a look at why it happens, and what you do about it.
Is there something not quite right in your contact center, but you can’t quite pin down what? Call Design’s customized contact center courses can help.
Customer service and customer experience may sound like they encompass the same ideas, but there are also crucial differences. This article explains.
Consistently high quality customer interactions are key to business. Here’s how aligning goals and empowering agents can benefit your contact center.
Accountability is the backbone of quality customer service. When your contact center agents take ownership for their work, they provide higher quality interactions with their customer base. But how can leaders promote accountability within their organization. This article will give you some actionable tips.
Positive customer experiences are critical to cultivating a loyal following for your business. What are the key areas contact centers should be focusing on to create the best possible experience for their customers? Let’s take a look at the two golden rules and how Call Design can help.