customised-contact-centre-training
Meeting your requirements: Call Design’s customized courses

Is there something not quite right in your contact center, but you can't quite pin down what? Call Design's customized contact center courses can help.

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contact-centre-staff
Retaining staff: A guide for contact center managers

Attrition among contact centre staff is an ongoing problem for managers, but what can you do about it? Here are a few ideas.

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Why analyze performance in the back office?

Performance analysis improves employee output and satisfaction, as well as customer experience. This applies to the back office just as much as the frontline.

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Why engagement management is vital for contact centers

Agent engagement means more than just happy customers. Here's how interested and invested employees will impact your business now, and in the future.

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