Latest News

How an app can boost employee engagement

Published 13th August, 2018

Are you looking to enhance productivity and save money? Find out how Call Design’s smartphone application ME can benefit your workplace.

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How executive input can drive workplace efficiency programs

Published 7th August, 2018

Increasing your company’s digital IQ with modern WFO solutions could be the key to increasing efficiency, enabling growth and improving staff satisfaction.

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Go digital: 5 ways to reward your staff

Published 13th June, 2018

How can you boost staff morale and productivity? Check out Call Design’s top 5 ways to digitally reward employees, from online gift cards to social shout-outs.

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How to empower agents and increase productivity

Published 13th June, 2018

Are you looking to increase productivity and decrease staff turnover? Find out how to optimise your workplace to ensure your agents are empowered and engaged.

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5 ways to implement a performance management program

Published 5th June, 2018

Are you looking to enhance workplace productivity? A performance management program and training course can help you achieve your corporate goals.

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Call Design Obligations to the European GDPR

Published 13th May, 2018

The world has embraced this regulation as being necessary in order to do business directly or indirectly with Europe or European companies. Call Design is increasingly requested to confirm compliance with this regulation by Australian and overseas companies, some are…

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Top tips for running a successful performance management system

Published 30th April, 2018

Performance management systems are now an essential part of ensuring high standards of customer service in contact centers. But how can you ensure that your system runs successfully? Take a look at our tips for making your performance management a triumph. We cover focusing on the positives, communication and much more.

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How can you better engage your team?

Published 18th April, 2018

When your employees are engaged, your business is in a position to thrive – it’s as simple as that. Research shows us that organizations with high levels of engagement outperform companies with lower levels of engagement. How can managers ensure their agents are motivated at work?

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Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System

Published 8th April, 2018

Aspect Software a leading provider of native consumer engagement, workforce optimization, and self-service solutions, today announced the award of a new patent for modeling and simulating the interaction dynamics of chat, email, IM, social media and other text-based customer communication…

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Aspect Software Receives 2018 CUSTOMER Magazine Product of the Year Award

Published 6th April, 2018

Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions, today announced that TMC, a global, integrated media company, has named Aspect Software as a 2018 CUSTOMER Product of the Year Award Winner. The award…

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