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Is there something not quite right in your contact center, but you can't quite pin down what? Call Design's customized contact center courses can help.

Attrition among contact centre staff is an ongoing problem for managers, but what can you do about it? Here are a few ideas.

Performance analysis improves employee output and satisfaction, as well as customer experience. This applies to the back office just as much as the frontline.

Agent engagement means more than just happy customers. Here's how interested and invested employees will impact your business now, and in the future.