April 2018

Top tips for running a successful performance management system

Published 30th April, 2018

Performance management systems are now an essential part of ensuring high standards of customer service in contact centers. But how can you ensure that your system runs successfully? Take a look at our tips for making your performance management a triumph. We cover focusing on the positives, communication and much more.

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How can you better engage your team?

Published 18th April, 2018

When your employees are engaged, your business is in a position to thrive – it’s as simple as that. Research shows us that organizations with high levels of engagement outperform companies with lower levels of engagement. How can managers ensure their agents are motivated at work?

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Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System

Published 8th April, 2018

Aspect Software a leading provider of native consumer engagement, workforce optimization, and self-service solutions, today announced the award of a new patent for modeling and simulating the interaction dynamics of chat, email, IM, social media and other text-based customer communication…

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Aspect Software Receives 2018 CUSTOMER Magazine Product of the Year Award

Published 6th April, 2018

Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions, today announced that TMC, a global, integrated media company, has named Aspect Software as a 2018 CUSTOMER Product of the Year Award Winner. The award…

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G2 Crowd rates Aspect WFM as Contact Center Workforce Leader

Published 3rd April, 2018

There has been an increasing need for a platform that can provide authenticated reviews for business software. Studies show consumers trust online reviews more than most product recommendations. Let’s find out how Aspect WFM was named a leader on objective review site G2 Crowd.

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