Consistently high quality customer interactions are key to business. Here’s how aligning goals and empowering agents can benefit your contact center.
As the gig economy grows, so does the need for managers to better understand ways to maximize the potential of contingent employees.
Performance management has undergone significant change in recent years. But what is the importance of good performance management to your business?
Shift Bidding is one more way to improve engagement and keep schedule efficiency in tip top shape– this article examines some of the benefits of bidding as well as ways to make it feasible to bid more often.
So what is performance management, and what are its key processes and objectives? In this article, we explore these basics and provide examples.