December 2018

What’s next? Future proofing your contact center

Published 20th December, 2018

With consumer habits – and the technologies that facilitate them – constantly changing, contact center managers need to always have an eye on future trends.

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Meeting your requirements: Call Design’s customized courses

Published 13th December, 2018

Is there something not quite right in your contact center, but you can’t quite pin down what? Call Design’s customized contact center courses can help.

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Inbound vs. outbound contact center channels

Published 5th December, 2018

The lines between inbound and outbound contact centers have blurred, and more channels are available than ever before. So what channels should your agents use?

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