Contact centers: methods for accurate forecasting

Accurate and effective forecasting allows managers to ensure there are always enough staff to meet the workload, while also keeping staff costs as low as possible.

Read More

Instilling purpose: Creating a cohesive contact center

Consistently high quality customer interactions are key to business. Here's how aligning goals and empowering agents can benefit your contact center.

Read More

G2 Crowd rates Aspect WFM as Contact Center Workforce Leader

There has been an increasing need for a platform that can provide authenticated reviews for business software. Studies show consumers trust online reviews more than most product recommendations. Let's find out how Aspect WFM was named a leader on objective review site G2 Crowd.

Read More

3 important goals for a new contact center supervisor

As a new contact center supervisor, you're going to need to set a few important goals in order to establish yourself within the team and lead effectively. These are three best practice tips to start with, which include forming relationships, coaching and challenging agent issues.

Read More

How to manage sudden absence in the contact center

Aging software, low staff motivation and a lack of empathy can cause sudden absences. But with an action plan, contact centers can cope.

Read More

6 technology trends coming to contact centers

The world is changing rapidly, and businesses need to keep up. These are our predictions for the future tech trends facing the contact center space.

Read More