Published 13th November, 2018
I’ve been thinking about the cloud for a long time now, and while there is no doubt that it is here to stay for the foreseeable future, I’ve been asking myself… so what? I know that it is seen by…
Published 6th November, 2018
Absenteeism is a problem in Australia, and could be costing your business. To solve this issue, try these absence management best practices.
Published 1st November, 2018
Customer service and customer experience may sound like they encompass the same ideas, but there are also crucial differences. This article explains.
Published 29th October, 2018
Performance analysis improves employee output and satisfaction, as well as customer experience. This applies to the back office just as much as the frontline.
Published 19th October, 2018
As life becomes more complex, workforce management is changing. Discover three important truths about modern WFM.
Published 15th October, 2018
Looking for ways to improve your staff management? Great software can centralize your all-important company data, saving you time and keeping standards high.
Published 11th October, 2018
Net Promoter Scores© provide a valuable metric for businesses. But what does a good Net Promoter Score© look like, and how can you improve yours?
Published 4th October, 2018
Agent engagement means more than just happy customers. Here’s how interested and invested employees will impact your business now, and in the future.
Published 2nd October, 2018
As we embrace digital technology and the millennial workforce, traditional ideas around teamwork need updating. This article will tell you more.
Published 27th September, 2018
Accurate and effective forecasting allows managers to ensure there are always enough staff to meet the workload, while also keeping staff costs as low as possible.