Contact centers: methods for accurate forecasting
September 27, 2018
Accurate and effective forecasting allows managers to ensure there are always enough staff to meet the workload, while also keeping staff costs as low as possible.
Instilling purpose: Creating a cohesive contact center
September 27, 2018
Consistently high quality customer interactions are key to business. Here's how aligning goals and empowering agents can benefit your contact center.
G2 Crowd rates Aspect WFM as Contact Center Workforce Leader
April 3, 2018
There has been an increasing need for a platform that can provide authenticated reviews for business software. Studies show consumers trust online reviews more than most product recommendations. Let's find out how Aspect WFM was named a leader on objective review site G2 Crowd.
3 important goals for a new contact center supervisor
March 16, 2018
As a new contact center supervisor, you're going to need to set a few important goals in order to establish yourself within the team and lead effectively. These are three best practice tips to start with, which include forming relationships, coaching and challenging agent issues.
How to manage sudden absence in the contact center
January 18, 2018
Aging software, low staff motivation and a lack of empathy can cause sudden absences. But with an action plan, contact centers can cope.
6 technology trends coming to contact centers
January 18, 2018
The world is changing rapidly, and businesses need to keep up. These are our predictions for the future tech trends facing the contact center space.