Latest News
Aspect Software Named #1 Workforce Management Market Share Leader in North America by Pelorus Associates
Date: 11/13/2018, Phoenix, Arizona Aspect retains top spot in North America in Pelorus Associates’ Workforce Management (WFM) rankings for the 12th consecutive year Aspect recognized for a reputation of delivering excellent customer care, most complete contact center portfolio in the…
According to Customers, Aspect Workforce Management Leads the Pack
November 13, 2018 Shelley Hofman Workforce Management, Workforce Optimization The G2 Crowd results are in: Aspect has the highest customer satisfaction rating of all leading WFM solutions. The growth and popularity of crowd-sourced customer review and recommendations sites such as…
The Cloud….. so what??
I’ve been thinking about the cloud for a long time now, and while there is no doubt that it is here to stay for the foreseeable future, I’ve been asking myself… so what? I know that it is seen by…
Absence management: Methods for reducing worker absenteeism
Absenteeism is a problem in Australia, and could be costing your business. To solve this issue, try these absence management best practices.
Terminology 101: Customer service vs customer experience
Customer service and customer experience may sound like they encompass the same ideas, but there are also crucial differences. This article explains.
Why analyze performance in the back office?
Performance analysis improves employee output and satisfaction, as well as customer experience. This applies to the back office just as much as the frontline.
Workforce Management as we know it is changing
As life becomes more complex, workforce management is changing. Discover three important truths about modern WFM.
How good software can help with your staff management needs
Looking for ways to improve your staff management? Great software can centralize your all-important company data, saving you time and keeping standards high.
What is a Net Promoter Score© and how do you improve it?
Net Promoter Scores© provide a valuable metric for businesses. But what does a good Net Promoter Score© look like, and how can you improve yours?
Why engagement management is vital for contact centers
Agent engagement means more than just happy customers. Here’s how interested and invested employees will impact your business now, and in the future.