3 contact center strategies to adopt for Generation Z customers

Contact centers can't treat Generation Z like their older counterparts. So what strategies can managers adopt for this tech-savvy generation?

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What are the benefits of taking a workforce management course?

Workforce management tools are vital to contact centers, but there's little point investing in a WFM solution if your staff don't know how to use it. Programs like Call Design's Workforce Management Essentials course provide insight and additional knowledge.

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