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As we embrace digital technology and the millennial workforce, traditional ideas around teamwork need updating. This article will tell you more.

Accurate and effective forecasting allows managers to ensure there are always enough staff to meet the workload, while also keeping staff costs as low as possible.

Consistently high quality customer interactions are key to business. Here’s how aligning goals and empowering agents can benefit your contact center.

As the gig economy grows, so does the need for managers to better understand ways to maximize the potential of contingent employees.

Performance management has undergone significant change in recent years. But what is the importance of good performance management to your business?

Customer experiences with your business have a tangible impact on your ability to make money. Here are a few practical tips to improving customer experience.

Shift Bidding is one more way to improve engagement and keep schedule efficiency in tip top shape– this article examines some of the benefits of bidding as well as ways to make it feasible to bid more often.

So what is performance management, and what are its key processes and objectives? In this article, we explore these basics and provide examples.

Are you looking to enhance productivity and save money? Find out how Call Design’s smartphone application ME can benefit your workplace.

Increasing your company’s digital IQ with modern WFO solutions could be the key to increasing efficiency, enabling growth and improving staff satisfaction.