Shift Bidding is one more way to improve engagement and keep schedule efficiency in tip top shape– this article examines some of the benefits of bidding as well as ways to make it feasible to bid more often.
So what is performance management, and what are its key processes and objectives? In this article, we explore these basics and provide examples.
Increasing your company’s digital IQ with modern WFO solutions could be the key to increasing efficiency, enabling growth and improving staff satisfaction.
Are you looking to enhance workplace productivity? A performance management program and training course can help you achieve your corporate goals.
The world has embraced this regulation as being necessary in order to do business directly or indirectly with Europe or European companies. Call Design is increasingly requested to confirm compliance with this regulation by Australian and overseas companies, some are…
Performance management systems are now an essential part of ensuring high standards of customer service in contact centers. But how can you ensure that your system runs successfully? Take a look at our tips for making your performance management a triumph. We cover focusing on the positives, communication and much more.