Latest News

Why promoting teamwork is crucial to your business

Published 2nd October, 2018

As we embrace digital technology and the millennial workforce, traditional ideas around teamwork need updating. This article will tell you more.

Read More

Contact centers: methods for accurate forecasting

Published 27th September, 2018

Accurate and effective forecasting allows managers to ensure there are always enough staff to meet the workload, while also keeping staff costs as low as possible.

Read More

Instilling purpose: Creating a cohesive contact center

Published 27th September, 2018

Consistently high quality customer interactions are key to business. Here’s how aligning goals and empowering agents can benefit your contact center.

Read More

What is the contingent workforce and how can you manage it?

Published 26th September, 2018

As the gig economy grows, so does the need for managers to better understand ways to maximize the potential of contingent employees.

Read More

The benefits and importance of good performance management

Published 18th September, 2018

Performance management has undergone significant change in recent years. But what is the importance of good performance management to your business?

Read More

4 practical ways to improve customer experience

Published 12th September, 2018

Customer experiences with your business have a tangible impact on your ability to make money. Here are a few practical tips to improving customer experience.

Read More

Shift Bidding for Better Efficiency and Engagement

Published 11th September, 2018

Shift Bidding is one more way to improve engagement and keep schedule efficiency in tip top shape– this article examines some of the benefits of bidding as well as ways to make it feasible to bid more often.

Read More

Key objectives and processes behind performance management

Published 10th September, 2018

So what is performance management, and what are its key processes and objectives? In this article, we explore these basics and provide examples.

Read More

How an app can boost employee engagement

Published 13th August, 2018

Are you looking to enhance productivity and save money? Find out how Call Design’s smartphone application ME can benefit your workplace.

Read More

How executive input can drive workplace efficiency programs

Published 7th August, 2018

Increasing your company’s digital IQ with modern WFO solutions could be the key to increasing efficiency, enabling growth and improving staff satisfaction.

Read More