3 contact center strategies to adopt for Generation Z customers
January 18, 2018
Contact centers can't treat Generation Z like their older counterparts. So what strategies can managers adopt for this tech-savvy generation?
What are the benefits of taking a workforce management course?
January 18, 2018
Workforce management tools are vital to contact centers, but there's little point investing in a WFM solution if your staff don't know how to use it. Programs like Call Design's Workforce Management Essentials course provide insight and additional knowledge.