How to manage sudden absence in the contact center

Aging software, low staff motivation and a lack of empathy can cause sudden absences. But with an action plan, contact centers can cope.

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6 technology trends coming to contact centers

The world is changing rapidly, and businesses need to keep up. These are our predictions for the future tech trends facing the contact center space.

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3 contact center strategies to adopt for Generation Z customers

Contact centers can't treat Generation Z like their older counterparts. So what strategies can managers adopt for this tech-savvy generation?

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What are the benefits of taking a workforce management course?

Workforce management tools are vital to contact centers, but there's little point investing in a WFM solution if your staff don't know how to use it. Programs like Call Design's Workforce Management Essentials course provide insight and additional knowledge.

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