Latest News

3 contact center strategies to adopt for Generation Z customers

Published 18th January, 2018

Contact centers can’t treat Generation Z like their older counterparts. So what strategies can managers adopt for this tech-savvy generation?

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What are the benefits of taking a workforce management course?

Published 18th January, 2018

Workforce management tools are vital to contact centers, but there’s little point investing in a WFM solution if your staff don’t know how to use it. Programs like Call Design’s Workforce Management Essentials course provide insight and additional knowledge.

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Meltdown and Spectre Vulnerabilities – Call Design’s Position

Published 12th January, 2018

On the 3rd of January 2018, three new vulnerabilities were released that have been grouped together and called Spectre and Meltdown. These are not traditional software based vulnerabilities but are inherent in the very fabric of modern Intel and ARM…

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Blue APACHE Case Study – Call Design

Published 4th December, 2017

Case Study – Call Design

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Recent “WannaCry” Ransomware Attacks & Call Design

Published 26th May, 2017

In regards to recent reports of ‘one of the largest cyberattacks of its kind’ that impacted healthcare and communications systems in over 100 countries bringing many essential business to a halt, Call Design’s Executive Director and CIO, Mr Peter Salmon…

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Worldwide Debut of Aspect Via

Published 29th March, 2017

iSelect, Call Design, and Aspect are excited and proud to announce the worldwide debut of Aspect Via. Yesterday afternoon (28 March 2017 at 1:11pm AEDT) iSelect agents received the first production phone calls onto the new Via platform. The plan…

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Call Design announces a new relationship with BOS

Published 23rd March, 2017

BOS Global Holdings, A public company listed on the AIM Stock exchange in London, has this week announced its intention to make a significant investment in Call Design, a propriety limited company in Australia. Call Design Managing Director (APAC) Sean…

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How you can become a Workforce Leader

Published 14th February, 2017

Contact center agents have a profound impact on customer experience which means that WFO programs in the contact center that improve agency efficiency and productivity can have a significant impact on a company’s overall service delivery and customer satisfaction levels….

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Frost & Sullivan names Aspect the WFO Company of the Year

Published 9th December, 2016

Read the full report here: frost-and-sullivan-workforce-optimization-award-2016-aspect

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