Why and how to adopt a culture of knowledge sharing

Knowledge sharing is an essential part of keeping skills and expertise in your business. So how can you implement it effectively?

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How to motivate employees with non-monetary incentives

You know the saying All Work and No Play…. But why not combine the two? Gamification, among other measures, can greatly improve motivation among your agents.

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The importance of operational planning for your business

When it comes to workforce management, operational planning is the key in ensuring your organization is on track to meet its short-term targets.

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Business growth and high staff turnover: what to do about it

A high turnover can be a major thorn in the side for business growth. Let's take a look at why it happens, and what you do about it.

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What’s next? Future proofing your contact center

With consumer habits - and the technologies that facilitate them - constantly changing, contact center managers need to always have an eye on future trends.

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Meeting your requirements: Call Design’s customized courses

Is there something not quite right in your contact center, but you can't quite pin down what? Call Design's customized contact center courses can help.

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