Call Design recognizes the importance of protecting the privacy of personally identifiable information collected about our users.
We will not pass on personal information you have given Call Design to anyone without first asking your permission, unless we are required, or permitted to do so by law.
Call Design cares about your privacy, we will never rent, trade, or sell your email address or any information collected to anyone. We will never publicly display your email address or other personal details that identify you.
At Call Design, we are committed to protecting your privacy to our website and associated digital surveys, as a customer and an online visitor. We use the information we collect about you to maximize the services that we provide.
We only collect information if you consent to the collection of that information, and it is reasonably necessary for one or more of our functions, activities, or collection of the sensitive information is required or authorized by law.
We generally use this information to report statistics, analyze trends, and improve the quality of our offerings.
Our website and the linked Accounts use “cookies” to help personalize your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used on our website or on your Account: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the “Cookies” folder on your computer and remains in that folder after you close your browser and may be used by your browser on subsequent visits to our website or your Account. A session cookie is held temporarily in your computer's memory and disappears after you close your browser or shut down your computer. Cookies cannot be used to run programs. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. We extend the same privacy protection to your personal information, whether gathered via cookies or from other sources.
You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser's instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website.
In some cases, third parties may place cookies through Call Designs website and your account. For example:
In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together 'Personal Data' within this policy).
Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalized website experience. Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided Call Design with personal data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided Call Design with personal data without your consent, then please contact Call Design.
You can review, correct, update, or delete your Personal Data by contacting Call Design directly at firstname.lastname@example.org.
In addition to the primary purpose outlined above, we may use the personal information we collect, and you consent to Call Design using your personal information:
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
We do not and will not sell or deal in Personal Data or any customer information.
Your information: Disclosure:
At the point Call Design collect information from you, you may be asked to “opt in” to consent to Call Design using or disclosing your personal information other than in accordance with this Policy or any applicable law. For example, you may be asked to opt-in to receive further information or communications from our advertisers and supporters.
You will generally be given the opportunity to “opt out” from receiving communications in accordance with this Policy.
If you receive communications claiming to be connected with Call Design or our services that you believe have been sent to you other than in accordance with this Policy, or in breach of any law, please write to Call Design at email@example.com.
Call Design are committed to maintaining the confidentiality of the information that you provide, and we will take all reasonable precautions to protect your personal information from unauthorized use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.
Other than in relation to Non-Confidential Information, we will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access, including by means of firewalls, password access, secure servers, and encryption of credit card transactions.
We use several mechanisms to protect the security and integrity of your personal information.
Call Design use secure methods to destroy or permanently de-identify your personal information when it is no longer needed. We will retain your personal information while it is required for any of our functions, or for any other lawful purpose.
Unfortunately, no data transmission over the Internet (or otherwise) can be 100% guaranteed as completely secure. This means that we cannot guarantee that someone else will not read the information you choose to give Call Design when you transmit or send it. Therefore, any information you send to Call Design over the internet or otherwise is transmitted or sent at your own risk.
You acknowledge that Call Design is not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose your personal information in accordance with this Policy or any applicable laws). The collection and use of your information by such third-party/s will be subject to the relevant third-party privacy and security policies.
If you suspect any misuse, loss of, or unauthorised access to your personal information, please advise Call Design immediately via email: firstname.lastname@example.org.
You have the right to seek access to and update the personal information we hold about you. We will handle requests for access to your personal information in accordance with your request. If you make an access request, we will ask you to verify your identity.
We will deal with all requests for access to personal information as quickly as possible. In some cases, we may refuse to give you access to personal information we hold about you or your company. This includes, without limitation, circumstances where giving you access:
If we refuse to give you access, we will provide you with reasons for refusal.
Whilst we will take all reasonable steps to ensure that the personal information you provide Call Design is accurate and up to date, we request that you keep your information as current as possible so that we may continue to improve our service to you. You may ask Call Design to correct or remove information which you think is inaccurate. If you would like to amend any of your details or the information you have provided to Call Design, you can contact Call Design using our contact details provided in this policy.
If you would like to seek access to personal information we hold about you, or if you have any questions or complaints about how we collect, use, disclose, manage, or store your personal information, you can contact Call Design directly at email@example.com.
We will always endeavour to investigate your complaint and respond to you as soon as practicable. Once received we generally respond within 2 days. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner
Call Design welcomes the GDPR of the European Union (EU) as an important step forward in streamlining data protection globally. Although we do not operate an establishment within the EU and do not target any offering of services towards clients in the EU specifically, we intend to comply with the data handling regime laid out in the GDPR in respect of any personal information of data subjects in the EU that we may obtain in line with GDPR rights.
The requirements of the GDRP include the following rights:
Last updated: 31 May 2021.