Products and Services
Our products and services have been implemented across a broad spectrum of industries around the world. We’ve taken the best solutions and paired them with an impeccable team of developers to build or customize the right solution for your needs, whether it be on premise or in the cloud. Should you require consulting or training, our experts work one on one with your team, in your environment to analyze your business practice and create personalized action plans to enhance efficiencies at all levels of the organisation.
Every company’s approach to workforce optimization is different.
That’s because every organization has a different set of needs and objectives – not to mention a varying set of budget restrictions. That’s where VQ Connect comes in.
Not long ago, enterprise-grade workforce optimization software was only available to those who could foot the bill. But with the rise of modern technology, cloud-based WFO and WFM software is now available to contact centers, back offices and retailers across scales.
Investing in better workforce optimization is an investment in your business’ future – so you shouldn’t settle for anything less than the best. That’s why Call Design has developed our consulting service to provide a level of service that far surpasses anything else on the market.
Investing in better workforce optimization is an investment in your business’ future – so you shouldn’t settle for anything less than the best. That’s why Call Design has developed our Platinum Plus WFO service to provide a level of service that far surpasses anything else on the market.
Contact Center Consulting
Contact Center Consulting
When a contact center runs inefficiently, it’s on you to identify the root cause and offer a fix. But identifying a root cause is easier said than done. It would seem that for every issue, there’s another manager or colleague stepping up with their idea of a solution – some of them might work, others may not. Speculating on a problem is a gamble, and every gamble costs money.
Modern contact centers have to meet a higher standard of service than ever before.
Staff members are expected to increase the quantity of their customer interactions while raising the quality of the experience for everyone involved.
Interactive Voice Response Systems (IVR) are a type of technology that allow an organization’s communication systems to interact with clients through an automated voice system. Callers can retrieve information by either entering relevant numbers or vocalizing their commands.