Optimizing Your Workforce With Aspect Dialer

Your team is expected to increase the quantity of their customer interactions while raising the quality of the experience for everyone involved. These two priorities can often clash with each other: your team is rushing to answer as many enquiries as possible, but they also want to provide exceptional service for each of your interactions.

That’s where Call Design and the Aspect Dialer (AD) come in. The Aspect Dialer gives organizations the tools they need to effectively enact the various campaigns run through their contact centers. Our team is here to make sure you are using the tool in the most effective way possible – from training your team to integrating the product with your various systems.

What can the Aspect Predictive Dialer do for you?

AD leverages world-leading technology with multiple dialing and advanced pacing options, campaign and call list management, all while providing industry-leading voice, modem, pager and answering machine detection. Not only does it help you improve the productivity of your team members but it allows them to provide your customers with the best experience possible. This is possible due to some stellar software features, including:

Automatic Dialing

This feature enables managers to set a call-to- agent ratio on which to base automatic dialing. The system will not begin dialing until enough agents are logged into the company systems – the more people that log in, the faster the pacing is set.

Preview Dialing

This tool allows managers to set a time for which an agent can view an outbound call record before the system automatically places a dial.

Predictive Dialing

There are sets of complex algorithms that determine the precise pacing of calls. This is the feature that controls that. It takes a variety of variables into consideration including time zone, do-not-call lists, and other dynamic filtering measures.

Precision Dialing

This function minimizes the number of calls waiting for an agent by adjusting the actual number of calls dialed to the availability of agents at a given time during the dialing sequence.

Manual Dialing

The system can store extensive directories and allows agents to call with one-click, eliminating the redundant action of manually dialing numbers.

What can the Call Design team do for you?

When you work with Call Design, you are employing the help of dedicated experts in all things workforce optimization. We pride ourselves on being able to solve any problem that comes our way, and we’re always happy to help! Working with our team means you’ll receive three essential services: Personalized Consultation, Tailored Integration, and Customized Training Services.

For over two decades, Call Design has helped businesses mold our range of Workforce Optimization solutions to fit their needs. We have the expertise to not only walk you through every function of the Quality Management platform but to also help you use it in a way that directly addresses your core business objectives.

SO WHAT ARE YOU WAITING FOR?

Reach out to one of our Call Design team today!