The On-The-Go WorkforceManagement Solution

Managing things like sick leave, work schedules, shift swaps and overtime offers becomes much easier when it can all be done through a single mobile application. Before the creation of ME, employees had to be on-site to access this critical information, meaning organizing your work life could only take place during working hours.

Leveraging ME benefits both managers and staff members by allowing clearer communication, better visibility over individual schedules and streamlined time-off applications.

How does ME work?

ME is a Call Design enhancement to Aspect’s Workforce Management system. This mobile workforce management solution enables staff to use an app on their phones to see their schedules, apply for leave and view their adherence regardless of where they are.

Administrators in Aspect Workforce Management have complete control over which aspects of ME are visible to employees and can adjust the various functions to suit their needs. Whether this means requiring management approval to process a shift swap or blocking employees from viewing each other’s productivity statistics – the application is completely customizable.

Why should you be using ME?

For a single application, ME has a lot of impressive features, just take a look:

  • Schedule Viewer
  • Time Off Request
  • Request Viewer
  • Agent Productivity
  • Security
  • Schedule Trades

SCHEDULE VIEWER

This feature allows your team members to view up- to-date scheduling information whenever they need to. With ME Mobile. You eliminate the hassle of employees having to call the office when they need a reminder about their shifts.

TIME-OFF REQUEST

If your employees want a refresher on their vacation balance, they can check it with ME Mobile app. This function also allows team members to submit time off requests (vacations, voluntary time off, overtime, whatever you want to allow) remotely, and ME can send them a notification when management has either approved or denied the request.

REQUEST VIEWER

When requests for shift swaps or time off have yet to be approved, employees can use Request Viewer to check the status of their request – allowing your team full visibility for more accurate planning.

AGENT PRODUCTIVITY

For employees who want to keep track of their performance and look for potential areas of improvement, this feature allows users to check in on their productivity statistics as well as their track record of compliance with their schedules.

SECURITY

Our security feature ensures that the connection between the ME app and your in-house services are secure. The application has built in SSL encryption to guarantee complete protection at all times.

SCHEDULE TRADES

If your team members want to trade shifts among themselves, they can submit requests through the ME Mobile app. Submitting full-day or partial-day schedule trade requests is simple and can then be automatically processed with alerts sent to supervisors to keep them in the loop.
Leveraging these tools has a direct impact on core areas of your business. When you provide your team access to ME mobile, you will:

  • Improve employee engagement by providing staff with easier access to their schedules.
  • Reduce the number of staff members beginning work late or not showing up at all by removing the need to be in the office to access schedule information.
  • Improve compliance and productivity by giving staff access to information at all times.
  • Enable instant visibility over staff resources by providing staff with from-home time off applications.
  • Provide more autonomy by allowing shift swaps without staff needing to be in the office.

Benefits

Leveraging these tools has a direct impact on core areas of your business. When you provide your team access to ME mobile, you will:

Improve employee engagement by providing staff with easier access to their schedules and the ability to apply for time off from home.

Reduce the number of staff beginning work late or not showing up at all by removing the need to be in the office to access schedule information.

Improve compliance and productivity by giving staff access to information at all times.

Reduce the number of staff beginning work late or not showing up at all by removing the need to be in the office to access schedule information.

SO WHAT ARE YOU WAITING FOR?

Help ME, help you by reaching out to one of our Call Design team today!