A Workforce Management Solution for Adherence

Remaining adherent to internal schedules plays an important role in the service you provide your customers.

You want to make sure there are always staff members where they need to be, when they need to be. VQ Alert is a workforce management solution that was designed to ensure your team is in the right place, at the right time, for the right reasons.

How does VQ Alert work?

VQ Alert runs on all of your team members’ computers and provides realtime notifications regarding their schedules. From updates to reminders, the product exists to ensure your staff knows where they need to be at all times.

The software only works when connected to Call Design’s pre-existing Workforce Management products – meaning the benefits of VQ alert are only available to clients currently using our WFM solutions, or those planning to buy a license.

That’s because VQ Alert pulls scheduling information from these systems to provide accurate notifications for your staff. Alerts can be configured to trigger at the start and completion of a particular task, as well as providing advanced warning a few minutes prior to a new scheduling segment.

VQ Alert

The Benefits of VQ Alert

These tools are fully configurable to meet the needs of any event message or time frame and allow admins to create personalized notifications for individual agents. VQ Alert has a direct impact on adherence from the start. With this workforce management solution, our clients have enjoyed the benefits of:

  • An increased level of employee control over their individual adherence results
  • An overall positive impact on adherence statistics
  • A proactive culture around adherence
  • Increases in overall customer service as a result of improved adherence


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