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Investing in the Right Partnerfor Your Contact Center

Call Design is the premier partner for contact centers looking to optimize their workforce management processes and elevate the performance of their agents. As one of the world’s most trusted suppliers of workforce management software and solutions, we are dedicated to finding the tool that meets the specific needs of your contact center.

When you partner with Call Design, you aren’t just purchasing a product – you are choosing a partner for your contact center.

Investing in the Right Partnerfor Your Contact Center

Call Design is the premier partner for contact centers looking to optimize their workforce management processes and elevate the performance of their agents. As one of the world’s most trusted suppliers of workforce management software and solutions, we are dedicated to finding the tool that meets the specific needs of your contact center. When you partner with Call Design, you aren’t just purchasing a product – you are choosing a partner for your contact center.

Find out what you don’t know! Assess the health of your Contact Center and WFM practice-- for a limited time, SWPP attendees can take the assessment at no cost!

CLICK HERE TO START

Classes and Training

At Call Design, we offer a range of on-site training courses designed to improve the performance of your staff hone management skills, and optimize your workforce processes. Our consultants cover everything from effective forecasting to setting achievable KPIs. With Call Design’s Essentials Training Courses, your team will have a deeper understanding of their role in your organization and what is expected of them on a day-to-day basis.

Workforce Management for Supervisors

Often, we ‘grow up’ in the contact center and are promoted into leadership roles needing to interpret specialized, highly technical, call center data into human terms. This course reveals the WFM essentials your supervisors need to know for success.

Quality Management Essentials

Discover where you, your company, and your customer experience can improve. You’ll learn how to form quality improvement goals, how to achieve these, and how to measure their success.

Performance Management Essentials

Improve the performance of your agents by setting clear goals, empowering staff, encouraging ownership, evaluating and rewarding performance, and ensuring next actions are clear.

Manager Essentials

Ensure your managers are at the top of their game. They’ll learn how to effectively manage a team, monitor staff performance, provide insightful coaching and keep staff engaged.

WFM Essentials for Back Office Operations

A part of our WFO Program, this course teaches the principles and practical skills that will empower your WFM consultants and forecast analysts to implement successful workforce planning across back office.

Back Office Operations Essentials for Contact Center WFM

A part of our WFO Program, this course teaches the principles and practical skills necessary to implement successful workforce planning across the back office areas of a contact center.

New Solutions atCall Design

We’re always looking for new ways to make the best Workforce Management even better. Be sure to visit our SWPP Booth to find out more about solutions such as IDP Dashboard, Contact Center Scan, and VQ Connect for Salesforce. Or contact us today to discover how Call Design can help you make the most of your Workforce Management practice!

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Call Design Partners

Call Design works with a variety of platform partners to create the best-in-class contact center technology solutions for our customers. These relationships allow us to provide an intuitive and comprehensive unified communication and workforce optimization solution to contact centers.

The Society of Workforce Planning Professionals is a membership association designed specifically to facilitate education and networking among workforce planners and managers in the contact center.

Calabrio is a customer experience intelligence company that empowers organizations to enrich human interactions. Their cloud-based solutions focus on workforce engagement, customer experience, and workforce optimization.

Aspect’s Workforce Management Solution is specifically designed to eliminate silos, expand your customer engagement capabilities, and plug in to best-of-breed applications for interaction management and workforce optimization.

Intradiem is the only automation solution that dramatically increases efficiency while improving both agent engagement and the customer experience. Intradiem’s powerful technology acts as an automated manager for contact center agents that results in increased productivity and a highly measurable ROI.

Live Pro

A premium Knowledge Management solution that delivers the perfect answer for your customers in any channel, LivePro reduces training time and AHT while improving customer satisfaction, first call resolution, upsell success, and agent experience.

Community provides a workforce management software solution that enables your growing contact center with the essential workforce management features to capture fundamental efficiencies.

LEARN MORE ABOUT WHAT CALL DESIGN CAN DO FOR YOU

CLICK HERE TO CONTACT US TODAY!