Workforce Management

Manager Essentials

You’ve moved from individual contributor to manager, but you aren’t sure how to lead a contact center team. Our Manager Essentials course helps individuals get the lay of the land in the contact center, learning about performance management, quality management, and workforce management. Plus, leadership techniques and how to become a coach!

WFM for Team Leaders Essentials

The beauty of workforce management is that the core principles are true regardless of specific software or tools. Our WFM for Team Leaders Essentials course helps explain workforce management to contact center leaders, taking a module-based approach to share topics like forecasting, scheduling, and contingency planning.

Leadership Coaching

Our leadership coaching helps individuals realize that title should not limit impact. Regardless of where you sit in your organization your influence and impact can increase with the right coaching. Let us use our decades of leadership experience to benefit your career path.

Let us know how we can help.