Why Call Design Isn’t the Right Company for Everyone

Whether it’s personal partnerships or business partnerships, it’s essential to find the right match for your needs and goals. Call Design understands that we may not be the perfect fit for every organization, and that’s ok! We realize our model, approach, and philosophy isn’t for everyone. To help you out we’ve created a short list of reasons why you shouldn’t work with us.

Just Looking for a Platform

You shouldn’t work with us if you’re looking for a vendor that drops off software and leaves. We know some vendors are super successful with a high-touch sales process and low support at or after implementation. That can work for them, but it doesn’t work for us. We believe in building strong relationships with our clients, becoming their trusted partners, and actively collaborating to solve complex business challenges. Our business model revolves around high-touch interactions from sales, to implementation, to account support. We want to invest in your organization’s success. So, if you’re looking for a company to simply provide a platform and not a partnership, you should look elsewhere.

Maintaining Status Quo

Change can be daunting, and not everyone is eager to embrace it. If your organization prefers to maintain the status quo and resists change, we may not be the ideal match. We believe that WFM teams and contact centers can be, and probably should be, the culture champions in their environments. Leading efforts to help transform the organization from the inside out. We love working with companies that want to turn their contact center into a strategic asset, and if you want to maintain a passive, order-taking, tactically focused customer service team. Well, we wish you the best. 

Comfortable with High Attrition Rates

“Contact center jobs are hard” – Captain Obvious

High agent attrition rates have become part of an accepted norm in many contact centers. It’s not ideal but it’s a known variable and something that many leaders have gotten comfortable planning for. If you’d prefer to maintain your comfortably high attrition rates, you probably shouldn’t work with us. We believe that WFM solutions can not only enhance operational efficiency but can also boost agent engagement. When done well WFM can provide work/life balance that helps increase engagement and lower attrition rates. We realize the agent engagement play isn’t for everyone, but it’s definitely in our DNA.

One-Size-Fits-All Approach

Lastly, some organizations are looking for a cookie-cutter approach. They want someone to simply come in, plug-in the software, and step away. They don’t want personalization or customizing when it comes to the platform, the training, or the support. Sadly, our approach is all about understanding the customer’s needs and creating a unique plan with them. We check in at least monthly to see if we’re still meeting their needs and we meet in person annually to reassess and align with our customer’s goals. That’s of course on top of our weekly Ask the Expert and bi-weekly Tip of the Fortnight sessions we host. If you’re looking for a one-size-fits-all approach to implementation and support, we can’t help you.

We get it, we aren’t for everyone. Some companies love just getting a platform, maintaining the status quo, continuing high attrition rates, and a cookie-cutter approach to support. To those companies, we probably shouldn’t work together. 
However, if you are looking for passionate a partnership instead just a platform, for transformation to shake up the status quo, for ways to knock down that attrition rate, or possibly for customized support that puts you at the center; well, we should probably talk. You can reach out to us today and let us know why you think we would be a good fit for your organization.

– Dan Smitley