Every single touchpoint in your contact center has an impact on your ability to be successful.
In this ever-changing economic climate, there is a constant need to look for improvements across processes and environments.
The Contact Center Assessment covers all areas of the contact center, from strategy through to Workforce Management. It is designed to help you determine how you are performing against industry standards. The results of each area are presented as you work through the survey and provide immediate insight to help you identify where to focus your efforts next.
Increase your insight by having others in your company complete the survey. Just contact us and we’ll send you a consolidated results report providing even greater understanding of the level of maturity in your business.
Compare your center against industry benchmarks.
Why Call Design?
Our goal is to help customers gain the most from their people, processes, and technology. We do this by starting with a deep understanding of who you are, where you’re going, and how we can help you get there. We then leverage our years of knowledge and experience to help you not just meet industry standards but exceed them!