Workforce Management

What does success mean to you?

You probably think your organization is uniquely complex, chaotic, or no one else does like you, and we agree! This is why our personalized approach to consulting starts with you and your organization’s objectives. Whether you want to optimize your workforce, increase employee engagement, reduce attrition, improve your quality and customer experience, or maximize your technology, we can help. We have decades of experience guiding customers on a journey to a better state and accomplishing their goals.

Our Four-Step Approach

Step 1

Improvements for the future must first start by assessing the past and present. Your previous and current states help us understand which of your practices are vital to the running of the business, and where we can best leverage our vast knowledge. Through a series of workshops, we learn from you what’s been tried and where you’re at currently.

Step 2

Our workshops continue as we establish where you want to go. With this information we will design an end-to-end plan that spells out the journey to your future state: what success will look like, impacted KPIs, and change management steps.

Step 3

Change is hard! This is why our implementation is more than just standing up new processes or software, but also considers the implications to all levels of staff. Whether it’s visibility for leadership, consistent communication to frontline staff, or training for team members, our consultants don’t just show you the path to your future state but go as guides on the journey with you.

Step 4

We remain involved even after products have been integrated, processes have started, and workflows adjusted. We make to make sure you feel supported and confident that the future is as bright as you thought it would be.

Learn how Call Design's Call Center Consulting Can Benefit Your Organization

We’ve devoted ourselves to building trusted relationships with our customers with a blend of expert coaching, personalized training, and stellar support. We’re ready to start a successful journey with you.

Let us know how we can help.