Data Integration Solution for Workforce Management

The data WFM needs

We are passionate about making these system connections because we know just how important it is to pull data from all your organization’s systems. Workforce Management is kept informed of all relevant work and agent activity through the API Connector services.

By integrating your data sources into Workforce Management, your contact center can track calls, chat, email, tickets, back-office work items, and other metrics to allow your team to better capture the data your organization needs. Additionally, you can use Workforce Management to forecast your contact center needs and schedule how many employees you need to field incoming leads. In this way, the full functionality of Workforce Management can be realized.